Phyto Marketing Pvt. Ltd. is dedicated to ensuring your Ezzperiod products reach you safely and promptly. Below are the terms governing our shipping and order management.

1. Shipping & Delivery

We partner with India’s leading logistics providers to ensure reliable delivery across the country.

• Delivery Timeline: Depending on your city and location, your order will typically reach your doorstep within 5–7 working days following order confirmation.

• Tracking: You will receive updates once your order has been dispatched from our facility.

2. Cancellation Policy

We understand plans change. If you need to cancel your order, please follow these guidelines:

• Window: To cancel an order, please contact our support team via WhatsApp at +919209306570 within 24 hours of placing the order.

• Eligibility: Cancellations are only accepted if the order has not yet been processed for dispatch.

3. Returns & Damaged Goods

Due to the nature of our products, we do not offer physical returns or cash refunds. However, we ensure our customers are never at a loss:

• Issues Covered: In the event of a missing, wrong, or damaged product, we will conduct a prompt investigation.

• Resolution: If the issue is found to be genuine, we will provide a gift code equivalent to the item’s value for use on your next purchase.

• Mandatory Timeline: All complaints must be registered within 48 hours of delivery to be eligible for a gift code resolution.

4. Refund Policy

• Non-Refundable: We do not offer monetary refunds to bank accounts or original payment methods.

• Store Credit: As a customer-first brand, we issue gift codes of the same value for all verified claims to ensure you receive the products you intended to purchase.

Contact Support: For any shipping or cancellation inquiries, please reach out to us at support@ezzperiod.com or via our designated WhatsApp support line.